How do you find concrete options for raising the profile of the spa you run? By moving from Traditional Nordic Wellness (Touchless Originary) to Modern Touchless Wellness.

We continue with Spa etiquette: how we communicate it clearly, visibly, with impact - so that it becomes a standard in practice. And how we modify it along the way, depending on the situations we encounter day-to-day in Spa. 

Everything we work on in the course is immediately applicable: ideas, clarifications and simple steps that you put into action the very next day in your own Spa.

A course on Spa reception strategies, experiences and perceptions - and how to turn them into sales. Through discussion and interactive exercises, the trainer introduces you to concrete techniques, strategy thinking, programmer efficiency, receiving customer feedback and mixed roles in the Spa.  

Each trainee understands how many aspects can be improved or optimized without any financial investment. Only with training and focus on professionalism.

We address daily operations that directly influence the activity and success of a Spa: from the daily, weekly and monthly checklists (indispensable in any Spa), to involvement of the team of therapists in the cleanliness of the Spa and the responsibilities of each role.

Clarify statements of consent (and why it helps), plus textile cleaning and care. The conclusion remains essential: "excellence lies in the smallest operational details" and "our team is the label". Everything is applied, so that you can implement it immediately after the course.

We reinforce a key responsibility of the Spa Manager: inventory, stock management and optimizing the consumption of cosmetic productsfor a healthy profitability. 

Our trainees tackled the topic at 360°from the way it appears, "on the sly", wastageto the methods of measurement, control and prevent.

Afli why it is vital to know the real value of your stocks at all times and what to do to fight theft - from both employees and customers. 

The goal of the course is to walk away with simple, immediately applicable procedures that protect your margin month after month.

We are working on the "brand or private label" decision for Spa products and the elements we weigh correctly when choosing. 

We break down step by step the situations where a therapist fails to close the sale and clarify where the thread breaks: choice of words, timing, the natural transition from treatment to home referral.

The goal is to understand your retail spa strategy, the logic of the right recommendation and how to increase retail conversion in a natural and sustainable way.

A manager needs to know the legal aspects to ensure compliance with current legislation relating to spa activities:

• What do you have to do and which documents and declarations legally protect you? 
• What key legal issues should you be aware of to prevent risks and potential litigation? 

Even if the spa works with a law firm or has its own lawyer, there are essential aspects that the whole team needs to know, so that, in the event of an accident or other risk, to be able to act correctly, legally and in good time.

With examples from practice and case studies, we approach quality standards from all angles: what do they mean in concrete terms, how do we reach them, how do we ensure that the whole team respect. A Spa is or is not 5* - no middle way.

We discuss the challenges when deciding to be 5*: from consistency to maintaining standards over the long term. We go from top standards to triggers of grievances and how interpret and track customer feedback.

We establish what spa operational management means: what a manager has to do to maintain standards and how important it is routine operational. Think share flows and the tools we use, so that 'going' becomes 'exemplary functioning'.

We work interactive, with many valuable examples of real-life syncopses: how to manage them on the spot, how to communicate with the team, how to optimize the process so it doesn't happen again. 

In case studies, practice effective communication and prioritizingFrom the myriad of daily tasks, we identify what is operations-related and how we decide on execution.

Explore identity and consistency the brand: what it looks like and how it feels at every touch point. We connect visual language, micro-rituals and the customer journey for a cohesive and memorable experience.

The discussions help us see how each item Spa - physically and experientially - speaks the same 'language' as the brand. That makes the difference between presence and footprint

We start from actual date,not guesswork: fast research methods, message testing and alignment positioning, menu and prices. Set a mini-test plan to validate what works with your audience.

We work applied, with questions about what sets you apart and how that shows up in communication and conversion. Momentum comes from decisions based on feedback and numbers.

We enter Spa Concept discovery journeywhere it comes from, how it translates into symbolism, architecture, words, but also in Spa menu.

We discuss how we ensure that every element - physical and experiential - remains connected to the concept. Thank you, Maria, for bringing clarity to a seemingly abstract notion. We look forward to continuing on Spa Menu.

In part two, the focus is on range selection we work with, on decision filters and on concrete steps for the right choice. We discuss when adjust tariffs and cum get it right.

We work diligently so that every decision on the menu is anchored in concept and results.

"Inspiration in action": adapting a spa menu to the latest trends year in only 20 minutes! Under the guidance of Iuliana Tasie, trainees quickly identify ideas they can implement in their centers.

Pornim de la analyzing customer needs, customer journey, we establish marketing strategies and those of sales. We formulate and correlate objectives so that the plan can be implemented immediately in the team.

We continue the sales module with a boost of ideas and Tools. Discussions and examples from practice set the logic, and the creative ideas flow - with concrete directions you can test immediately.

We tackle real market challenges: lack of skills, involvement, responsibility - and practical solutionsimmediately applicable for effective team management.

We discuss pay structures tailored to the industry, efficient platform recruitment and how we transform ad into an opportunity irresistible for the right professionals. Building a healthy team starts with clear steps.

About integration of new colleaguessituations where someone is valuable but different group, duration and responsible onboarding.

We establish constructive evaluation methods that motivates continuous growth, moments in which the manager makes introspection and what an improvement plan looks like.

We turn HR challenges into real organizational culture opportunities.

We discover how the true leader can assert themselves through inspiration and smart delegation and how to give honest feedback. 

How we cultivate team initiative and clarity of expectations, turning individual potential into shared success.

How do we turn everyday challenges into opportunities and what are the solutions to make the team the force behind success.

Finance is an area that many spa managers dread, but at SpaEdu we make the financial side of spa management easy to understand, interesting and even enjoyable:

balance, profit and loss account, cash-flow becomes Tools even for those who haven't worked with them before.

Learning to monitor coststo think budgetlet's take informed decisions and to we communicate with investors.

We practise how you support your point of view when proposing a purchase or analyzing activity over a defined period. 

We understand the impact financial decisions: from the tariff per customer at each cost change to retention strategies. We get the tools to see Beyond figures and KPIsstrategies that bring profit and stability

Why do some spas attract clients like a magnet while others remain invisible?

Finding the balance market opportunities, context and transaction mix.

We see how a 360° Business Plan becomes compass aligning values, vision, team and turns every decision into a launch pad for success.

We enter entrepreneurial mindset "with intention and care": Start With Why, Business Plan ca Compass to funding and ambidextrous model (innovation + efficiency).

We gather together tools for pitch, clarity in decisions and how to convincing investors to become allies in a sustainable plan. A natural closure to a year of applied learning.