Offer Operational Assessment from A to Z with Maria Gagiu

WHAT IS SPA AUDIT?

The AUDITOR is a recognized expert in the field, detailing and analyzing all operational aspects of your organization.

The AUDIT is an assessment of the operational strengths and weaknesses that define the ultimate success.

WHY CALL A SPA AUDIT?

The Spa is meant to be a physical and mental adjuvant for its clients, a space for de-connection from external stimuli and re-connection to the self. Reaching this magical level involves all sensory elements, exposed in various ways, from presentation to perception.

Whether your Spa is newly opened or operational and recognized on the market, whether the staff is novice or experienced, the "third eye", that of the AUDIT expert, is the vigilant one that analyzes the concrete aspects in order to obtain the final results, beneficial to your business.

The SPA AUDIT REPORT will help you to develop your relationship with the client, to evaluate performance and plan specific trainings for your team, to bring your business to the next level:

• With focus on key development points (improving customer relationship, customer retention, increasing profit)
• involves incognito auditing of services offered and staff (therapists, reception, manager - where appropriate and desired) + behind closed doors operational organization, P&L to determine cost control and profit improvement (3 hours on day 3 with a representative to provide access to necessary/requested aspects) +audit of Spa Menu, standard procedures, marketing, promotions
• 3 days on the premises