Loyalty program Centre Spa - Wellandia

Wellandia Loyalty Program

Maximize your visibility, exclusive resources, and access to premium networking through the Loyalty Program — already active for your Center.

Every investment in courses, event participation, or collaborations,
now counts double:

in addition to the direct benefits, you also earn points that bring you increased visibility, resources, and strategic exposure for your Spa.

Why is it important?

The Wellandia Loyalty Program runs automatically for all partner Spa & Wellness centers — no need to register separately or pay extra.

What matters most is how much you choose to invest in your team’s growth and your brand, because that’s exactly what earns you points that:

Each euro invested in courses, conferences, etc. brings you points that turn into tangible benefits,
Unlock access to new levels with exclusive resources, priority visibility, and premium networking in the spa & wellness industry

How does it work?

Very simple:

Anything you do together with Wellandia — courses, participation in the Romanian Spa Conference, experience exchange programs, etc. — earns you points.
As your points grow, you automatically level up and receive increasingly valuable benefits.

Program structure — levels and benefits

Start

Internal starter kit including:

Procedures, Guides & Checklists, direct interaction scripts & emails for:
Spa Reception & Check-in/Check-out
Booking management
Handling complaints and difficult situations

Partner

Set of 17 Operational Procedures & Guides

Opening & closing procedures
Spa environment & presentation standards
Spa hygiene and wellness area maintenance (sauna, jacuzzi, pool)
Document management & archiving
Environmental responsibility & eco-friendly practices
Local promotion and cross-promotion with local businesses
Seasonal campaigns and offer launches

and more

Supporter

10 Custom Checklists

5 sets of job interview questions for recruiting:

Spa managers
Spa therapists
Spa Receptionists
Spa receptionist interns
Spa therapist interns

5 sets of performance evaluation questions for:

Spa Managers
Spa Therapists
Spa Receptionists
Spa receptionist interns
Spa therapist interns

Free course:

One training session per year for a team member.

Promoter

1 Free Newsletter/year for promoting an offer

Personalized articles: write-ups and portraits of your team

Launch of NEW treatments – Mini-campaign with Article + Newsletter + 3 posts (1x/month)

Ambassador

Top position: Priority display on Wellandia.

2 dedicated Newsletters/year

Exclusive networking: Participation in a dedicated workgroup on key industry topics

* For spa chains, upon reaching the threshold of:

2000 Points
Dedicated promotion for the Spa chain:

A featured blog article on wellandia.eu covering the chain’s success story
A dedicated newsletter focused solely on promoting the chain and all its locations

5000 Points
Maximum visibility for the chain:

All locations of the chain are given priority placement on wellandia.eu
Exclusive networking for the chain’s leadership:
Inviting the chain’s management team to exclusive roundtables or webinars focused on industry trends

How to earn points faster?

Each EURO invested in:

SpaEdu Courses (Introduction, Operations, First Time Manager, CIDESCO Spa Management, Advanced Spa Management)
Participation to Spa Romania Conference and Spa Romania Awards
Extending collaboration with Wellandia

= means 1 point earned.

Your referrals to other centers or professional service providers earn you major points:

150 points for each partner of yours (supplier of products, equipment, or professional services) who downloads the mini-guid created for them to understand the Spa concept before proposing a meeting with a spa manager
30% of the total course value, if you recommend SpaEdu courses to other centers.

You receive special bonuses for reviews gathered on your Spa’s Wellandia page, for publishing your logo on Wellandia with a direct link, for long-term partnerships, and on many other occasions.

How can points be accumulated?

1 EUR (+VAT) = 1 POINT *points are valid for 2 years

SpaEdu
Level 4 course

Participation
to events

New partnership
recommendations

Registration
for the Spa
Romania Awards

Use of
included
free services

BONUSES

Client
reviews

SpaEdu Courses

Level 1 – Introduction to Spa Course
Level 2 – Spa Operations Course
Level 3 – First Time Manager Course
Level 4 – CIDESCO Accredited Spa Management Course
Level 5 – Advanced Spa Management Course
Other SpaEdu workshops & courses

Number of customer reviews on the Wellandia Center page

between 50 and 19930 points
200 - 34975 points
350 - 499200 points
500 - 999300 points
1.000 - 1.999400 points
over 2.000500 points

BONUS (in 2 years)

50 points – use all free-included services
100 points – use all paid Wellandia Pro service categories
150 points – publicare logo Wellandia cu link
150 points – toate categoriile de servicii ( plătite + incluse gratuit) - 100% folosite
200 points – complete all SpaEdu courses (Level 1–5)
250 points – complete all SpaEdu courses & workshops
300 points – use all paid services + all SpaEdu courses
1 000 points - 10 years of collaboration with Wellandia

Wellandia Pro Service Categories – Free:

Mentorship programs
Experience exchange programs
Career path structures
Recruitment platform
Partner ads for vacancies & internships
Monthly special offer publishing
BONUS projects & guides

Wellandia Pro paid service categories:

Wellandia partnership via a Wello package
SpaEdu Courses
Spa Romania Competition
Spa Romania Awards
Spa Vouchers (eVoucher & Spa card)

What does this program mean in practice for your Spa?

You receive clear procedures and KPIs to follow
You improve staff retention and motivation, through structured development.
You gain professional promotion, via articles and newsletters that tell your Spa’s story to Wellandia's audience.
You position yourself at the top for clients seeking premium spas.
You become part of an exclusive community, with access to trends, workshops, and strategic working groups.

Why is it a profit multiplier?

Because this program:

Doesn’t involve extra costs — it’s already included in your Wellandia,
and each level you reach brings you benefits that far exceed your investment.

The more you invest in developing your Spa — through courses, participation, and referrals — the faster you rise in level, the more tools you gain, and the more premium visibility you'll receive, which directly translates into new clients and more profit.

Your loyalty program is already running — use it to its full potential and offer your Spa: premium visibility, exclusive resources, and direct networking with industry leaders.

Contact

Email: office@wellandia.eu

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